Frequently Asked Questions

Cisco Voicemail to Email
Last Updated 3 years ago

Welcome to Voicemail to Email! This guide covers a few important things, as well as some known issues.

Set up:
There's nothing you need to do, besides start a help ticket with IT requesting the feature.

Operation:
When voicemails arrive, you will see a new message in your inbox, which includes the sender's name (if the message is from campus) and the phone number. The message is attached in a WAV audio file. Nearly every device and computer can play a WAV.

You may also check your voicemails on your desk phone as usual, by touching the Messages button and entering your PIN.

Synchronization:
The messages in your email inbox are fully synchronized with the messages on your phone. This means:
  • If you delete a message on your phone, it will be deleted from your inbox.
  • If you mark a message as read in Outlook, your phone message waiting light will turn off and the message will be considered "Saved".
  • If you delete a message from your NCU email account, it will also be deleted from your phone.
Known Issues:
  • Outlook message processing rules do not apply to voicemail messages
  • Voicemails do use NCU email quota space. If you need to save a message for the long-term, I recommend downloading the WAV file, naming it appropriately, and storing it in your My Documents files. The messages are small, but just like scanning from the copy machine, files add up.
  • If you have saved or new messages in your voicemail box at the time of set up, you may see some abnormal messages appearing. To resolve this, delete the messages from both Outlook and your desk phone (including saved messages)
  • The NCU voicemail directory may have some old names associated with certain accounts (you would see these in the message subject). If you encounter a voicemail that does not have the correct name associated with it, please submit a help ticket.

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