Frequently Asked Question

Sending Mail from a Shared Mailbox
Last Updated 4 months ago

If you have permission to open a shared mailbox, you may also send mail from that shared mailbox.

Outlook Desktop:
  1. Click New Email
  2. Click the Options Tab
  3. Choose From
  4. You now have a "From" button when composing a new message.
  5. Click From
  6. Choose "Other E-mail Address"
  7. Enter the address of your shared mailbox
  8. Click OK
  9. Each time you compose a message, click the "From" button to chose which account to send from
  10. Test this functionality to ensure that permissions are properly set up.
Outlook Web Access:
  1. Click New Email
  2. Click the three dots to the right of Discard
  3. Click Show From
  4. Choose "Other E-mail Address"
  5. Enter the address of your shared mailbox
  6. Click OK
  7. Each time you compose a message, click the "From" button to chose which account to send from
  8. Test this functionality to ensure that permissions are properly set up.

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