Frequently Asked Questions

Clearing your browser's cache
Last Updated 2 years ago

The cache saves common elements of websites that a user visits frequently, in order to make up for slow internet connections. Sometimes, the cache gets confused, resulting in partially loaded, badly formatted webpages, incomplete pictures, or even the wrong picture in the wrong place. Clearing your cache allows those functions to reset and rebuild from scratch.

To clear your cache on Internet Explorer:
1. Click the gear icon in the upper right hand corner of the browser.
2. Select "internet options."
3. When the dialog box comes up, in the general security tab, click the "Delete" button under browsing history.
4. Check only the box labeled "Temporary internet files and website files" in the next dialog box, and click delete.

To clear your cache on Firefox:
1. Push the "Alt" key on your keyboard. Some drop down options should appear at the very top left of your browser.
2. Select "Tools" then "Options".
3. Under the "Privacy" tab of the resulting dialog box, beneath "History," check the box labeled "Clear history when Firefox closes" and click the "settings" button next to it.
4. Check only the "cache" box. Click "Okay."
5. Close Firefox.
6. Reopen Firefox, go back and uncheck the "Clear history when Firefox closes" box.

To clear your cache on Chrome:
1. At the top right of your browser, click the menu button. (It has three horizontal lines and it is located next to the star.)
2. Select "History."
3. Choose "Clear browsing data..."
4. Make sure the drop-down next to "Obliterate the following items from:" is set to "the beginning of time."
5. Check only "Cached images and files".
6. Click "Clear browsing data."

To clear your cache on Safari:
1. After opening Safari, click "Safari" next to the apple at the top left of your screen.
2. Select "Preferences".
3. Under the "Advanced" tab of the resulting window, check the box at the very bottom, labeled "Show Develop menu in menu bar". (This will make clearing your cache a more visible option.)
4. Close the preference window.
5. Select "Develop" from the menu bar at the top of your screen.
6. Click "Empty Caches."
*In the future, you will be able to simply complete steps 5-6 to clear your cache.

Following these instructions should clear any cache-related issues.


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